We are sorry that in most circumstances, it is not possible to make changes to your order once you have placed it. If you would like to add products to your order, please place a new order for these items.

Delivery Information

UK Delivery Information  .

For orders placed over a Bank Holiday Weekend, these will be sent out on the following Monday or the following Tuesday if Monday is a Bank Holiday.

If there is nobody present to receive your delivery, a card will be left for you.

All items leave our store in perfect condition, Charbonnel et Walker cannot be held responsible for damage sustained in transit.

Northern Ireland and the Channel Islands are UK.

UK Customers 

Special offer: We currently offer Free Shipping on UK orders when you spend £75 or above.

Option 1: Royal Mail Signed For. Trackable Service. (3-5 working days)

Cost: £5.95

Option 2: Fedex Premium post- up to 15kg Next Working Day – available Friday for Saturday delivery also / Trackable.
Cost: £14.00 

Orders placed after Mid-Day on a Friday or over the weekend will be sent out on the following Monday or if a Bank Holiday Weekend, as soon as possible from the following Tuesday.

Sending Gifts to Multiple Addresses
Our website allows you to send multiple gifts to multiple addresses, rather than having to enter each delivery as a separate order.

EC Customers

Europe

Shipping – 2-4 working days (trackable).

• £45.00 (up to 2kgs)
• £50.00 (2kg -3kg )
• £55.00 (3kg -4kg )
• £65.00 (4kg -5kg )

USA & Canada

Shipping – 5 to 10 working days (trackable).

• £30.00 (up to 2kgs)
• £35.00 (2kg – 3kg)
• £40.00 (3kg – 4kg)
• £45.00 (4kg – 5kg)

Asia

Shipping – 10 to 14 working days (trackable).

• £55.00 (up to 2kgs)
• £65.00 (2kg – 3kg)
• £75.00 (3kg – 4kg)
• £85.00 (4kg – 5kg)
• Orders over 10kg please call our Old Bond Street store on 0207 318 2075 for information.

Australia

Shipping – 10 to 14 working days (trackable).

• £50.00 (up to 2kgs)
• £60.00 (2kg – 3kg)
• £70.00 (3kg – 4kg)
• £80.00 (4kg – 5kg)

Middle East Customers

For customers placing orders to the Middle East, we advise our Cool Shipping Service to prevent your chocolates from melting.

الشرق الأوسط – خيارات الشحن: نظراً لدرجات الحرارة المرتفعة في بلدان الشرق الأوسط، لا يمكننا شحن أي شحنات إلا بواسطة خدمة شحن مُبرَّد لتجنب ذوبان الشوكولا.

وتبلغ تكلفة  خدمة الشحن المُبرَّد 450 جنيهاً إسترلينياً.يرجى اختيار هذا الخيار عند إتمام عملية الشراء أو الاتصال بفريقنا على عنوان البريد الإلكتروني enquiries@charbonnel.co.uk ليتولى أحد أفراد فريقنا مساعدتكم في إتمام طلبكم. وبعد إرسال الطلب، احرصوا على التواجد في العنوان المحدد لاستلام الشحنة في موعد توصيلها لكي لا تذوب الشوكولا. شكراً لكم على تعاونكم!

في حالة الطلبات الكبيرة التي يزيد وزنها عن 5 كغ، تبلغ تكلفة خدمة الشحن المُبرَّد 900 جنيه إسترليني.

Cost: £450.00

Due to the high temperatures across the Middle East we can only ship items with a Cool Shipping Service to prevent the chocolates melting. This Cool Shipping Service costs £450.  Please select this option at check out or contact our team on enquiries@charbonnel.co.uk who will be able to assist with your order.

If a Cool Shipping service is not selected, please note our chocolates are sent in packaging that is not temperature controlled. Please be aware of this if shipping is required for a very hot climate. We would advise the Cool Shipping option is selected.

All shipping is subject to customs clearance.

We are unable to post out items to a PO box or a free post address.

Delivery Information Worldwide

We do not use Royal Mail for overseas deliveries.

Rest of World

For deliveries outside of the Middle East, we use a FedEx international priority service which is a fast, superior delivery service for you, enabling us to get your chocolates to you as quickly as possible.